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How Can I get Refunded by GOL for Canceled Flight?

A change in the trip plan is unexpected and sometimes sudden. In such instances, calling off the trip is the only option left. You may seek money back in return for cancellation. However, a complete refund will depend upon several flight cancellation policies. Passengers must stay acquainted with the guidelines so they can avail of a full refund and meet all the obligations under the GOL flight provision. GOL is one of the first Brazilian airlines to offer low-cost tickets to its passengers. It is the airlines that carry most of its passengers.

What is the Cancellation policy of GOL?

Cancellation policies are the guidelines that include all the necessary information. A traveler must remain acquainted with the policy and procedure to acquire a refund during cancellation. Let’s have a look at some important policies:-

  • GOL Airlines offers 24-hour risk-free cancellation benefits regardless of fare type. If you buy a ticket and call off the reservation due to a change of plan, you become eligible for a complete refund. 
  • A refundable ticket allows you complete flexibility, and canceling the reservation gives you a total return.
  • If an airline is unable to meet the promised flight service, a refund can be initiated against it.
  • A refundable ticket receives a cash refund, while non-refundable tickets may acquire travel credits. 
  • Refunds will be initiated to the payment source within 7-14 working days. If the payment is made through check, a refund may be added within 20 days. 
  • During a medical emergency, GOL Airlines may consider waiving the cancellation fee on presenting proper documentation. 
  • If you want to call off your reservation, then you need to understand that if the reservation is made by using the help of any third-party flight service provider web pages, then to cancel your confirmed booking, you are required to connect with the customer service department of the same third party flight service provider web page. 

 What is the Procedure for Canceling my Booking?

If your plan of exploring a new city or country is changed suddenly for personal reasons and you want to cancel your reservation but are unable to do the procedure, then you don't need to worry much. Follow the below procedure to get your money refunded using your original mode of payment. 

  • Here, you are required to open the airline's home page first, voegol.com.
  • When the home page opens, then on the top of the page, you can see the option of “My Trips.” Tap on it. 
  • Then, a new page will automatically open on your screen.
  • After that, you are required to log in to your account. 
  • To log in to your account, you will have two options, which are login method via reservation code or ticket number.
  • Then, you need to enter the departure airport name as well as the passenger's surname. 
  • Tap on the "To ender" option.
  • When you enter the required details then within a minute you can see your booking details of your previous and upcoming flights on this page. 
  • Here you need to find the booking you want to postpone.
  • Then, click on manage my trip and cancel your reservation.
  • After that, pay the amount or penalty if required; otherwise, skip this process and tap on complete/ end.

When all the procedures are over, and you have ended your booking, you will receive a confirmation email from the airline that your trip has been postponed successfully. Hoping that this information helped you with your query, if you wish to know more then you can contact the airline customer services by going to the official website of GOL.

Read more about GOL Airlines here:-