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How to Call Viva Aerobus from Colombia?

Vivaaerobus is the eleventh largest airline in North America with its headquarters located in Monterrey International Airport, Apodaca, Mexico. It is one of those airlines that makes passenger safety its priority. Sometimes people book their flight without having the information completely and after booking, they face problems. If you are one of those people who do not have the information but have booked the flight, then you can easily talk to the customer support representative by calling the Vivaaerobus Colombia telephone number a + 57 800 5189402. Now, after dialing this number you have to follow the IVR process given below:-

  • Dial the number + 57 800 5189402 and listen to the options in the call to choose your query.
  • Press 2 for new reservation or existing reservation.
  • To get the refund status, press 3.
  • Press 4 to cancel your flight.
  • To speak to the assistant, press 6.
  • If you press 6, in a few seconds you will be connected to a spokesperson who will provide you with instant assistance.

How can I book a Vivaaerobus flight online?

You can use your Vivaaerobus reservation number that you will receive in your email, to check in through Vivaaerobus Manage Reservation. But to do so you have to book a flight with them. You can do your bookings online also by visiting the official website. Follow the online flight booking process outlined in the steps given below:-

  • Browse Vivaaerobus official website.
  • Choose the type of trip between 'round trip/multicity/one way' and enter your destination.
  • After selecting your destination, you have to choose the departure and arrival date as well as the number of people with you on this trip.
  • Click on the 'search flight' option and you will get the list of flights available on your date and time.
  • You can choose one of these flights according to your preference and move to the seat selection process.
  • After choosing the seat, you have to move to the payment page where you have to fill the details correctly.
  • You will get confirmation of your booked flight in your email that you mentioned when filling out the contact information.

Why Contact Vivaaerobus Colombia Customer Service?

Connecting with an assistant by phone or other method is more important because through this way, you will be able to get help with anything related to your flight. You can contact Vivaaerobus Colombia customer service to obtain the different services. Suppose if you have booked a flight, but now you want to cancel it due to some circumstances, then you can cancel your flight over the phone as well. A representative connects with you to provide assistance by canceling your flight. After you cancel, you can apply for a refund if you are eligible for one. In this case you can get the status of your refund by calling. Besides that, you can know the general information about changing the flight if you don't want to cancel your flight completely.

What are the different ways to connect with Vivaaerobus?

You can connect with a customer service representative of Vivaaerobus by all these means that are mentioned below:-

Via Phone:-

You can communicate with Vivaaerobus by these given numbers:-

  • México:- 81 82 150 150( Reservations)
  • Estados Unidos:- +1 866 FLY VIVA/ +1 866 359 8482(Reservations)
  • Colombia:- +57 800 5189402(Reservations)
  • Ecuador:- +593 180 000 1614(Reservations)
  • 8182150520( Baggage Assistance)
  • 8182150196( Baggage Assistance)
  • +52 (55) 8421 0457(Full refund)
  • +52 (55) 8881 8814(Traveller Protection)

Via Email and mailing Address:-

  • E-mail address:- asistenciaequipajes@vivaaerobus.com
  • Written correspondence:- Monterrey International Airport. Terminal C, Carretera Miguel Alemán Km. 24., Apodaca, NL, Mexico. C.P. 66600
  • WhatsApp on:- +52 1 55 4357 8482
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